Privacy Policy (Navien Smart Plus Thermostat)
Navien Limited (referred to in this policy as "we", "our", "us" or "Navien") strives to protect and respect your personal data and its security. We aim to make the collected personal data clear and transparent ('personal data' refers to all information related to identifiable persons).
What data do we collect & How do we collect your data?
We collects the following data:
1. Register Information: This is information directly provided by the customers when they fill out the online form, and it is information provided to the company when the customer creates an online account with the purpose of using the services, or as they log in (composed of email address, ID, password, mobile number, name, timezone, and login details)
2. Address Information: This is information directly provided by the customers, with their consent, as they fill out the online form, and it is information (composed of latitude and longitude) provided to the company with the purpose of using the [Outdoor temperature compensation control service based on weather forecast] and/or [Geofencing service based on real-time location information].
3. User Information: This is information that is automatically registered by the company when the customer uses the product or services, and it is necessary basic information (composed of product monitoring data (operation mode, status, running time, setting, diagnosis and usage log, error and maintenance log); actual indoor temperature and set temperature; scheduling the central heating and hot water running time; running time of product related to central heating and hot water; volume of fuel used for central heating and hot water).
4. Location Information: This is information collected by the company with the consent of the customers, and it is necessary information to provide customers with [Geofencing services based on real-time location information - services that detect whether the customer is indoors or not using real-time information and automatically controlling the central heating set temperature. For example, when the customer is not at home, the central heating is turned off] (real-time location information of mobile devices).
*The location information can be shared with third-party service providers who can process this information on behalf of company, for the purpose of service provision.
*The customer can always withdraw their consent using their mobile devices or app settings.
5. Technology information: This is information automatically registered by the company when the customer uses the product or services, and it is necessary basic information needed by the company to provide services to the customers (mac address of the product).
* The legal grounds for personal information of the company are as follows:
① It is necessary in order for the company to carry out the service provided to the customer.
② The company’s observance of legal and/or contractual responsibilities.
③ The company will gain consent of its customers regarding personal information, with more than one specific purpose.
Users may refuse our collection and may be subject to restriction on the service if they refuse to do so.
How will we use your data?
The purpose of our use of personal data from users is as follows:
Join as a member, providing services that can be remotely controlled using smartphones for products, notifying errors and status information on products, or using them to analyze usage patterns, improve product quality, and service quality for products, and utilize them when conducting satisfaction surveys on product installation and completion of services."
1. To create and provide an online account for the customers
2. Services that remotely control the products used by the customer, using smart phones
3. Services that collect the error information and status information of the boiler and notify the customers, in case of a product error
4. Services that use the home address of the customer to find out the weather forecast for the corresponding region, and based on that, control the automatic outdoor air temperature compensation for the product used by the customer.
5. Services that use the location information of the mobile device used by the customer and detect whether the customer is indoors, and then automatically control the set temperature of the central heating.
6. Answering to the questions and complaints of the customers
7. Notifying changes in services to the customers
8. Compliance with legal responsibilities
9. Employee training for enhancing service quality
10. The information on the customers’ error information and status information of the product used is utilized to analyse the customers’ user pattern and enhance the product quality and service quality of product.
11. Utilized when the product and service installation is complete and when various surveys on processed result and satisfaction rate are being carried out.
We collect and maintain personal data that you voluntarily submit to us during your use of the Site and/or our Services to enable us to perform the Services.
We will share your personal data with KyungDong Navien HQ as necessary when providing the Services:
It is in our legitimate interest or a third party’s legitimate interest to use your personal data in such a way to ensure that we provide the very best client service we can to you or others. We will not process any special data except where we are able to do so under applicable legislation or with your explicit consent.
We can share the personal information with third parties to operate its services only when the purpose is limited to the following subparagraphs:
1. Mapping and location information service providers: The company will share address and/or location information for the purpose of [Outdoor temperature compensation control service based on the weather forecast] and/or [Geofencing service based on real-time location information] and the customer can always withdraw their consent using a mobile device or app settings.
2. System monitoring service providers: The company will use system monitoring libraries of third parties with personal information for the purpose of providing products, services and app.
3. Government and Regulatory Institutions: In the case of supporting an investigation by law
4. Police and Judicial Authorities In the case of supporting the prevention or investigation of a crime
How do we store your data?
Your personal data is safely stored on our servers and we will take reasonable precautions to prevent loss, misuse or alteration of your personal data.
We store the users' personal data in our system for the period required for the purpose described in this Privacy Policy or for the period necessary to comply with legal obligations and resolve disputes. We will store and use the personal information of the customers collected during the time the customers are using the product and for three years after the termination.
We might transfer personal data to recipients located outside the EEA into so-called third countries. In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection or that you have consented to the transfer.
How do we protect your data?
We have implemented information security policies, rules and technical measures to protect the personal data that we have under our control from:
1) unauthorised access
2) improper use or disclosure
3) unauthorized modification
4) unlawful destruction or accidental loss
All of our members, employees, workers and data processors (i.e. those who process your personal data on our behalf, for the purposes listed above), who have access to, and are associated with the processing of Personal data, are obliged to respect the confidentiality of the personal data of all visitors to the app and all users of our services.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request our company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Navien erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Navien restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Navien's processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we will response to you within a month. If you would like to exercise any of these rights, please contact us through our phone or email.(Please see "How to contact us" below)
Children's Privacy
These services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal data, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we will be able to do necessary actions. (Please see "How to contact us" below)
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
This service does not explicitly use Cookies. However, when a user visits a website, the website server is used to maintain the user's preferences and provide customized services by reading the contents of cookies stored on the user's hard disk. You may approve or reject these cookies and know when they will be sent to your device. If you refuse these cookies, you will be unable to use part of the service.
Privacy policies of other websites
This app does not contain links to other sites. Please note that external sites are not operated by us. In order to provide services to users and to operate and manage services, we can share personal data with third parties if necessary.
1) Mapping and location information service providers
2) System monitoring service providers
3) Government and Regulatory Institutions
4) In the case of our business expansion or sale
The Company has no control over the contents, personal data processing policies or practices of third-party websites or services and shall not be held liable."
Changes to our privacy policy
We regularly review our privacy policies and place updates on the first screen of app. market and in the app. This privacy policy was last updated on 01, October, 2020.
How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Phone number: +44 (0) 203 598 2020
E-mail: info@navienuk.com
Address: Building 2, Ground Floor, Guildford Business Park, Guildford, GU2 8XH
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Navien has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Phone number: 0303 123 1113
website : https://ico.org.uk/concerns/